Rental Agreement

At CSTILE, we are committed to delivering a seamless and elevated hosting experience. Our rental collections are carefully curated to ensure every event is beautifully styled and effortlessly executed. The following Rental Agreement outlines the responsibilities of both CSTILE and our valued clients.

1. All rental items remain the sole property of CSTILE at all times.
2. Rental items are provided for the agreed rental period only and must be available for collection at the agreed date and time.
3. The Client is responsible for ensuring that all rental items are handled with reasonable care and are protected from loss, theft, damage, excessive staining, or misuse.
4. Rental items must not be altered, painted, glued, nailed, or otherwise modified.
5. CSTILE reserves the right to inspect all items upon collection and assess any damages or missing items.
6. The Client shall be responsible for replacement or repair costs for any damaged, lost, or stolen items.
7. CSTILE reserves the right to refuse service or cancel bookings that do not comply with these terms.

By confirming a booking, the Client acknowledges and agrees to this Rental Agreement.

Cancellation & Refund Policy

At CSTILE, each booking is reserved exclusively for your event and requires planning, inventory allocation, and scheduling. To ensure fairness and availability for all clients, the following cancellation and refund terms apply.

• More than 5 days before the event date: Eligible deposits will be refunded in full.
• Between 2 and 5 days before the event date: 50% of the booking value will be retained as a cancellation fee.
• Less than 2 days before the event date: The booking becomes non-refundable and no refund will be provided.

Refunds, where applicable, will be processed using the original payment method.

CSTILE reserves the right to review exceptional circumstances on a case-by-case basis.

Delivery & Collection Policy

At CSTILE, we understand that timing and attention to detail are essential to a successful event. Our delivery and collection services are designed to ensure a smooth and stress-free experience from start to finish.

1. Delivery and collection services are available throughout Qatar, subject to location and availability.
2. Delivery and collection fees, if applicable, will be communicated at the time of booking.
3. Clients must ensure that someone is available to receive and inspect the rental items upon delivery.
4. Rental items must be accessible and ready for collection at the agreed collection time.
5. Additional charges may apply if:
   • Collection is delayed due to client unavailability.
   • Access restrictions were not communicated in advance.
   • Additional trips are required.
6. CSTILE shall not be responsible for delays caused by circumstances beyond its reasonable control, including traffic, weather conditions, or venue restrictions.

Damage & Loss Policy

At CSTILE, we take pride in maintaining the quality and presentation of our collections. We kindly ask our clients to treat all rental items with care to preserve their beauty and condition.

1. Clients are responsible for all rental items from the time of delivery until collection.
2. Charges may apply for:
   • Broken items
   • Missing items
   • Burn marks
   • Excessive staining
   • Irreparable damage
3. Minor cleaning resulting from normal use is included in the rental fee.
4. CSTILE reserves the right to determine whether an item requires cleaning, repair, or replacement.
5. Replacement costs will be charged at the current retail or replacement value of the item.

Payment Policy

At CSTILE, we strive to make the booking process simple, transparent, and secure. The following payment terms help us ensure the timely preparation and delivery of your event setup.

1. Full payment is required to confirm and secure a booking unless otherwise agreed in writing.
2. Bookings are not guaranteed until payment has been received and confirmed by CSTILE.
3. Payments may be made through approved payment methods communicated by CSTILE.
4. Any outstanding balance must be settled prior to delivery.
5. CSTILE reserves the right to cancel or postpone orders where payment obligations have not been fulfilled.